THE SHOW-UP GUARANTEE
We're Undergrads. The move always happens.
Your lease ends today. The truck is reserved. You took the day off work. Then you get a text: “Sorry, we can't make it.” Within 24 hours of booking we confirm your crew. Once you are on our schedule, we are getting you moved.
$5 to reserve · pay after the move · takes 60 seconds. Or call (864) 256-1166
THE POLICY
Three things we commit to on every move.
Not “we'll do our best.” Our promise to you.
The move always happens.
Within 24 hours of booking we confirm your crew availability. If we are sold out, we tell you in that window. You are never left wondering. Once confirmed, you are on our schedule and we are getting you moved. Sometimes a morning job runs long and a crew is running behind. We call you. In the rare case of a true emergency, we call and dispatch a replacement.
30 minutes, then $50 off.
Every booking has a scheduled start time. If a mover arrives more than 30 minutes after that scheduled start, $50 comes off your bill. No grace period beyond 30 minutes, no negotiation.
You pay only for time on-site.
The clock starts when the crew arrives at your location and begins work. It stops when the job is complete. Waiting time, travel between locations, and any gap caused by a crew change are not billed. You pay for the time they are working, nothing else.
Every booking includes all three commitments.
Confirmed within 24 hours. On our schedule means the move happens. No premium tier, no add-on.
Book with the Guarantee →THE $50 DEDUCTION
Just let us know.
If a mover arrives 30 minutes after your scheduled start, give us a quick call, text, or email. We knock $50 off your final bill before you pay. No claim forms to fill out, no back-and-forth.
A 30-second message is the only step. The $50 comes off the same invoice we send you, with no separate process to chase.
Arrival outside your start window
$50 off your total
Contact your move support team
Every Undergrads booking, every market
FROM CUSTOMERS
The crew showed up. Here is what happened next.
4.9 stars across 40,000+ moves. These are the words customers use when things go exactly right.
On time and professional, start to finish.
“Tom was a pleasure to work with over the phone. The movers were great. On time and professional. They asked what was going and got started right away. Can't thank Chas, Eric, and Dakota enough for their hard work!”
Stephen Johnson
Austin, TX · Local Move
Still unloading in the pouring rain.
“Jesse and Dakota did a great job and worked like beasts. Very personable and professional. We had to call the day short due to pouring rain. Prior to calling it the guys were still unloading in the pouring rain.”
Karen Denelsbeck
Orlando, FL · Unload
Done in half the time we booked.
“These guys did great work! We had booked 4 movers for 4 hours and they were done in two, unloaded a 26' truck and two pods into our garage like it was nothing. Two boxes were broken during the move (on the truck, not the fault of the movers), and the guys were thoughtful and considerate to point it out, set them aside, and then carefully place them where needed.”
Alexxus Berthoty
Charlotte, NC · 3BR Move
COMMON QUESTIONS
Every question we get on every call.
What counts as "late"?+
Late means arriving 30 minutes or more after your scheduled start. If you are scheduled for 9am and a mover arrives at 9:30am or later, the $50 deduction applies. There is no grace period beyond 30 minutes.
How do I redeem the $50 if a mover is late?+
Just let us know — a quick call, text, or email is all we need. We apply the $50 to your final bill before you pay. No claim forms to fill out.
How do I know my crew is confirmed?+
Within 24 hours of booking we verify crew availability and confirm your move. If we are sold out for your date, we tell you in that window. You never wait past 24 hours to find out. Once confirmed, you are on our schedule and the move is happening.
What if a crew has a genuine emergency on move day?+
It has happened, a crew member in an accident, for example. When emergencies hit, we call you immediately and dispatch a replacement crew. The move always happens.
What if my original crew is replaced?+
Replacements meet the same standards: background-checked Undergrads movers. You pay only for their time on-site. Any gap between the original crew and the replacement is not charged.
What does the guarantee not cover?+
Weather delays beyond our control, access issues on your end (locked building, elevator reservation not held), or schedule changes you initiate on move day. The guarantee covers our end: arriving on time.
Can I change my start window?+
Yes. Changes made more than 24 hours before the move are always accommodated. Last-minute changes (under 24 hours) depend on crew availability; call us and we will do our best.
What if you need to shift my move window slightly?+
Sometimes crew schedules need minor adjustments. A morning job runs long and we need to push your start window back slightly. We always call before that happens. If you are flexible on timing and can accommodate the shift, we will take $10 off your move. No pressure either way.
Is the guarantee in writing?+
Yes. It is reflected in your booking confirmation and in our invoicing system. The $50 deduction is a line item, not a goodwill gesture.
READY TO BOOK
We're Undergrads. The move always happens.
Confirmed within 24 hours. Rate locked before we start. $50 off if a mover arrives 30 minutes after start. And your move funds a student's education.
Full-service movers charge $1,200–$2,500 for a 2BR move. The Power Move, you drive the truck, we handle the labor, runs the same job for $299–$799.
Book with the Guarantee →$5 to reserve · pay after the move · takes 60 seconds. Or call (864) 256-1166 for same-day crews.
Background-checked
every crew member
$1,000 protection
on every move
Show-Up Guarantee
$50 if we're late
$5 to reserve
pay after the move