Liability Release & Terms

Undergrads provides basic Released Valuation coverage on all moves at $0.60 per pound per damaged item, with maximum liability caps:

• $1,000 per order (Movers Only / Lumper Services)
• $2,000 per order (Truck + Movers / Full-Service Moving)

This coverage applies to household goods damaged while in the possession of movers and is not insurance — it's weight-based valuation only. We voluntarily abide by federal tariff laws to provide basic Released Valuation coverage on all moves, the same coverage that a full-service moving company must provide.

• Household property damage (wood floors, carpet, walls, doors) caused directly by movers while on-site
• Items dropped or damaged during loading/unloading by movers
• Real property damage up to the order liability caps
• General liability coverage protects customers' residences from direct mover actions on-site

Critical requirement: Damage must be documented on the work order before movers depart the service location.

Undergrads does NOT cover:

• Pre-existing damages (must be disclosed before the move)
• Minor damages (dents, small nicks, scratches)
• Particleboard, chip-core, or pressboard furniture
• Synthetic or vinyl flooring (scratching, nicking, tearing)
• Natural materials (marble, slate, stone)
• Electronics and appliances failing after shipment; unboxed TVs and displays
• Oversized items exceeding 300 lbs or clearance limits
• Non-inventoried items (no prior documentation)
• Reassembled items (assembly-related damage)
• Prohibited items (hazardous materials, perishables, contraband)
• Items you packed (only Undergrads-packed items are covered)
• Extraordinary value items (over $100 per pound) unless pre-inventoried
• High-value exclusions: cash, jewelry, firearms, coins, prescriptions
• Transit damage (if you did not book full-service moving)
• Consequential damages (missed move dates, downstream costs, etc.)
• Acts of God (natural disasters, war, strikes)
• Items damaged after movers depart or in transit

1. Report damage on the work order before movers leave the site.
2. Contact Undergrads via the contact page or call (864) 256-1166.
3. File the claim within 7 days of move completion.
4. Claim is void if not filed within 7 days.

Claims submitted after the 7-day window will not be considered valid and reimbursement cannot be guaranteed.

Undergrads has sole discretion to either:

• Repair the damaged item through their chosen repair company (unauthorized estimates or repairs will not be reimbursed).
• Compensate based on item weight, condition, and depreciation, up to $0.60 per pound.

• Wood floors: Only specific damaged areas repaired; full refinishing not included.
• Handrails, walls, doors, drywall: Minor cosmetic damage excluded; significant damage handled at Undergrads' discretion.
• Mailboxes: Repair, reimburse repair costs, replacement, or replacement cost (Undergrads' choice).
• Lawns, landscaping, sprinklers, sidewalks, driveways: No liability assumed.

• $5 charge to confirm and validate the card on file.
• Free cancellation if cancelled 48+ hours before the scheduled date and time.
• 1-hour labor charge (number of movers × hourly rate) if cancelled within 48 hours.
• 2-hour labor charge (number of movers × hourly rate) if cancelled within 24 hours.
• 50% reduced rate applies if booked less than 48 hours prior.

To cancel or reschedule: email scheduling@undergrads.com or text/call (864) 256-1166.

• All items must be listed during the scheduling call. Items not listed cannot be moved.
• If movers discover unlisted items or oversized conditions, Undergrads assists only with listed items.
• Unexpected moves are subject to a 2-hour minimum or actual labor cost (whichever is greater).
• Moves will NOT be completed if unsafe conditions exist: infestations, mold, evictions, hoarding, hazardous substances, dangerous animals, excessive pet odors, or unruly persons.
• Additional items can only be added via a separate reservation.

Informal resolution (60 days): Parties must attempt good-faith negotiation for 60 days from written notice of the dispute before pursuing other remedies.

Binding arbitration:

• Administered by a single American Arbitration Association (AAA) arbitrator.
• Governed by AAA Commercial Arbitration Rules.
• No jury trial; no class action participation.
• Arbitrator cannot award punitive or consequential damages.
• Each party is responsible for its own arbitration expenses and attorneys' fees.
• The arbitrator's decision is final and binding.
• AAA Rules are available at www.adr.org/Rules or by phone at 1-800-778-7879.

Exceptions: Either party may seek injunctive relief in court for intellectual-property infringement.

Since Undergrads does not transport, additional coverage is not available through us. Customers should consider:

• Homeowners / renters insurance (often covers transit damage).
• Third-party moving insurance (review exclusions carefully).
• Truck rental or storage company insurance (available from rental partners).

Customers are asked NOT to participate in loading or unloading for safety. Customers who choose to do so indemnify Undergrads for resulting injuries or damages.

Moving equipment (hand trucks, dollies, pads, straps, when transportation-only is booked):

• No warranties express or implied regarding merchantability or fitness.
• The user assumes all operational risks.
• The user must inspect before use and report defects immediately.
• The user indemnifies Undergrads for injuries or damage from equipment operation.
• All equipment must be returned before the driver departs.
• The user is liable for unreturned equipment.

By submitting booking, contact, or application forms, you consent to receive text messages regarding confirmations, updates, employment opportunities, and service information. Standard messaging rates apply. Opt out by texting "STOP" or by contacting customer support.

You agree to indemnify and hold Undergrads, its subsidiaries, affiliates, and their officers and employees harmless from claims arising from:

• Violation of third-party rights;
• Improper platform use;
• Breach of these Terms;
• Violation of laws; or
• Negligence or willful misconduct (including packing).

This obligation survives termination of these Terms.

Phone: (864) 256-1166
Email: scheduling@undergrads.com
Contact form: /contact
Business hours: Monday–Friday 8:00 AM – 8:00 PM EST; Saturday–Sunday 8:00 AM – 6:00 PM EST